Processing + Shipping
How long does processing take?
When can I expect to receive my hair?
How can I track my order?
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Hair Care
How long does the hair last?
With proper care, up to 3+ years. Raw and virgin bundles are built to last.
Why is my hair shedding or tangling?
Could be product buildup, dryness, or lack of detangling. Fix it by:
✔ Weekly wash + deep condition
✔ Daily detangling
✔ No sleeping without a silk wrap
✔ Using heat protectant always
✔ Weekly wash + deep condition
✔ Daily detangling
✔ No sleeping without a silk wrap
✔ Using heat protectant always
Can I bleach or dye the hair?
Yes, but leave it to a professional. Raw hair takes color well but mishandling can shorten its life.
Returns + Refunds
Can I return my hair?
Can I get a refund?
Can I exchange my bundles for a different texture/length?
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